Frequently Asked Questions
What is an ISBN, and where can it be found in a book?
An ISBN is a unique 10-digit or 13-digit code assigned to every published book. You can typically find the ISBN on the back cover or inside on the page containing copyright information of the book.
How can I search a book?
You can search for a book by using a search bar and entering either the book title or its ISBN..
What should I do if I can't find the book I'm looking for?
If you're unable to locate the specific book you want, you can navigate to the "Request Books" option located at the topmost tab of the platform. This allows you to request the book you're searching for, and the platform will endeavor to assist you in acquiring it.
How can I add a shipping address for my order?
During the checkout process, you can enter your shipping information. Fill in the required details, including your name, address, city, postal/ZIP code, and any other necessary information. Double-check the accuracy of the entered information to ensure your order is delivered to the correct location.
What payment methods are available for making a purchase?
You have several payment options available, including netbanking, debit card, credit card, and cash on delivery.
Are there delivery charges for my order?
Yes, delivery charges are applicable for your order. The specific amount of delivery charges will vary depending on the delivery address you provide during the checkout process.
What is the estimated delivery time for my book order?
We aim to provide you with your book order within a timeframe of 3 - 5 business days. Please note that the actual delivery time may vary depending on your location and any specific shipping options you choose during checkout.
What should I do if I received the wrong book that I didn't purchase?
If you have received a book that is not the one you ordered, please contact our customer support team at helpdesk@gyansadhan.com. We apologize for the inconvenience, and we will promptly address and rectify the issue to ensure you receive the correct book as soon as possible.
What should I do if I haven't received my product even though the expected delivery time has passed?
If you haven't received your product and the expected delivery time frame of 3-5 days has elapsed, please reach out to us for assistance. You can contact us by emailing helpdesk@gyansadhan.com, and our customer support team will be happy to help you track your order and resolve any issues.
Can I get discounts on bulk orders, and how can I inquire about them?
Yes, you can receive special discounts on bulk orders. To inquire about these discounts, please contact us at helpdesk@gyansadhan.com. Our team will be happy to assist you and provide you with more information on the available discounts for bulk purchases.
